Troubleshooting Guide for Amazon Return Continue Button Not Working


In the vast world of online shopping, Amazon stands as a giant, offering convenience and customer-friendly policies. However, even the seamless process of returning a product on Amazon can encounter a hiccup – the Amazon Return Continue Button not working. In this comprehensive guide, we will delve into the reasons behind this issue and provide practical solutions to ensure a smooth return process for customers.

Why is the Amazon Return Continue Button Not Working?

Amazon Return continue

Ineligible/Non-Returnable Products.

Amazon’s diverse marketplace includes both returnable and non-returnable items. Certain products, such as groceries, laptops, and gift cards, fall into the non-returnable category. It’s crucial to check the product page for eligibility before attempting a return.

Account Problems.

Ensure your Amazon account is in good standing. Sometimes, users may face restrictions due to account-related issues or fraudulent activities.

Browser Issues.

Certain browsers may not fully support Amazon’s features. If you encounter problems, consider switching to a different, compatible browser.

How to Fix the Amazon Return Continue Button Not Working Issue:

Amazon retu

1. Check Internet Connection.

Ensure a stable and high-speed internet connection. Slow internet speeds can impact the functionality of features.

2. Refresh the Page.

Amazon’s extensive inventory means numerous pages on its server. If the page you’re on seems unresponsive, a simple refresh can often resolve the issue.

3. Clear Cookies & Cache.

Clearing cookies and cache data can eliminate issues caused by stored, outdated information. This step is particularly helpful if the page has become unresponsive.

4. Disable All Browser Extensions.

Certain browser extensions may interfere with Amazon’s processes. Temporarily disable all extensions and attempt the return process again.

5. Using Incognito Mode.

Switching to Incognito mode ensures a fresh browsing session without stored data. This can be an effective workaround for resolving the continue button issue.

6. Use a Different Browser.

If problems persist, consider switching to a different browser. Amazon generally supports various browsers, but occasional compatibility issues may arise.

7. Contact the Support Team.

If all else fails, reaching out to Amazon’s customer support is the final step. Their expert assistance can help diagnose the issue and guide you through the return process.


Navigating the online shopping landscape comes with its challenges, but understanding and resolving issues like the Amazon Return Continue Button not working ensures a hassle-free experience for customers. By following the troubleshooting steps outlined in this guide, users can confidently initiate returns and enjoy the seamless service Amazon is renowned for.


Q 1: Why isn’t Amazon letting me return an item?

Summary: Amazon may deny returns due to ineligibility, expired return windows, or account-related problems. Non-returnable items and policy violations can impact the return process.

Q 2: Why am I not able to return my product on Amazon?

Summary: Challenges may arise from product-specific restrictions, incorrect return procedures, or logistical issues, including international shipping constraints.

Q 3: How do I return something to Amazon that doesn’t work?

Summary: Ensure return eligibility, initiate the return via your account, and clearly state the reason, particularly if the item is defective. Properly following these steps facilitates a smoother return process.

Q 4: How do I force a return on Amazon?

Summary: Contact Amazon customer support for guidance, emphasizing any defects or issues with the product to expedite the return process.

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